Refund policy

Lux Diamonds accepts returns on ready-to-ship and made-to-order pieces if the return is postmarked within 7 days of delivery. The piece must be in original, unworn condition and returned with all packaging, certificates, and presentation materials included.
All returns must be approved in advance, so please reach out through our contact form before sending anything back.

Final Sale Items (not eligible for return or refund):

• Custom orders
• Made to Order pieces Resized rings (whether resized by Lux Diamonds or any outside jeweler)
• All sale items, including pieces purchased during promotional events
  

Refunds & Store Credit:

• Refunds are issued less a 20% restocking fee
• Store credit may be issued for the full purchase amount
•  Refunds are returned to the original payment method
• Please allow 5–10 business days for your bank to complete the posting process